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Troubleshoot parties on Xbox One

Party problems?

Parties allow you to get together and chat with your friends through your Xbox One. You can do this with a single pal or up to seven friends. For information on how to start a party, see How to start a party on Xbox One.
If you’re having problems with an Xbox Live party, try the solutions below.

Solutions

Topics

Can’t turn on party chat

Not hearing the other person after joining the party

Getting echo when another person talks

Not recognized by Kinect when you talk

Party chat audio comes out of TV despite having a chat headset connected

Frequently disconnected from Xbox Live

Xbox Live game play is slow

Can’t turn on party chat

If you can’t join party chat on Xbox One, try the following solutions.
Solution 1: Have everyone in the party test their Xbox Live connection.
Someone in your party might have a Network Address Translation (NAT) problem. To find out, have everyone test their connection. Here’s how:

1. Press the Xbox button to go to the Home screen.
2. Press the Menu button on the controller.
3. Select Settings.
4. Select Network.

Note If someone has a NAT indication in network settings, have your friend try the Xbox One Multiplayer Game Solution.
Solution 2: Restart your Xbox One console.

1. Press the Xbox button to go to the Home screen.
2. Press the Menu button on your controller.
3. Select Settings.
4. Select Power & startup.
5. Select Turn Xbox off.
6. Restart your Xbox by pressing the Xbox button on the console.

Not hearing the other person after joining the party

If you’re not hearing the other person after joining their party, try these tips:

• Check that your privacy settings allow communication with everyone.
• Unmute or unblock the person you’re trying to chat with. To unmute, go to Party chat and do the following:
  1. Expand the party roster.
  2. Select the person that you want to unmute.
  3. Select Unmute.
• Check that you have joined party chat from within the party window.

Getting echo when another person talks

If you’re getting a lot of echo and are using Kinect as the speech input device, you’ll want to run through Kinect calibration.

1. Press the Xbox button to go to the Home screen.
2. Press the Menu button on the controller.
3. Select Settings.
4. Select Kinect.
5. Select Kinect does not hear me.
6. Follow the on-screen guide to recalibrate your Kinect.

Not recognized by Kinect when you talk

If you’re not seeing the green Kinect orb animate when you talk, you may have Kinect chat turned off. Connect your Xbox One Chat Headset or try these steps:

1. Press the Xbox button to go to the Home screen.
2. Press the Menu button on the controller.
3. Select Settings.
4. Select Kinect.
5. Select Use Kinect microphone for chat.

Note This is a system-wide setting, so turning it on here enables the Kinect microphone for games, Skype, and party chat.

Party chat audio comes out of TV despite having a chat headset connected

If you’re hearing party chat through your TV speakers even after connecting a chat headset, you may need to re-associate your controller with your profile. Simply follow these steps:

1. Press the Xbox button to go to the Home screen.
2. Select your gamerpic in the upper-left corner of the screen.
3. Locate your profile and select Choose this person.

Frequently disconnected from Xbox Live

If you’re frequently disconnected from Xbox Live, try the Xbox One Disconnect Solution.

Xbox Live game play is slow

If Xbox Live party game play is slow, try the Xbox One Slow Performance Solution.

Related Issues

How to start a party on Xbox One